Frequently Asked Questions

Do I have to make an appointment or can I just walk in?

Our practice primarily works on an appointment basis. Appointments can be made online or by calling the Administration Team. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.

Do I need a long consultation?

The Standard Consultation is 15 minutes. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Please consider this when booking online or when calling our centre.

How are diagnostic test results managed?

It is a requirement of Tyner Road Medical Centre that all test results are given and discussed in a follow-up appointment with a GP.
Test results may not be given over the phone and it is the responsibility of each patient to book in a follow-up consultation to discuss test results.

How do I get a medical certificate?

Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.

Is it possible to have telephone consultations?

In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the Administration Team. If you require nursing advice you may be directed to an experienced practice nurse.

How is my confidentiality and privacy managed?

Your personal health information is confidential and not released to any third party without your consent. For more information visit Privacy

How do I transfer my Medical records from my old practice/ doctors to this practice?

Please ask the Administration Team for a ‘transfer of medical records’ request.

I am a work cover patient, how can I organise a consultation with a doctor?

Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.

I would like to see a specialist. How can I organise a specialist consultation?

Specialists typically require a referral letter from a GP. Please make an appointment with one of our GPs to ask about a referral letter.

How do I give feedback?

We appreciate your compliments and encouragement along with your suggestions on how we can improve our services. If you do experience any problems we would like to hear from you. Health Complaints Commissioner (call 1300 582 113 or visit hcc.vic.gov.au) can assist with facilitation if you need assistance.

Tyner Rd Medical Centre

Tyner Road Medical Centre is committed to providing the highest quality medical care to our patients, by delivering ethical, consistent, timely and comprehensive medical care encompassing family medicine, emergency care and preventative health strategies..

Location

30 Tyner Road, Wantirna South
Victoria 3152
(03) 9801 7411
(03) 9801 8434

Clinic Hours

  • Monday: 8:30am – 5:30pm
  • Tuesday: 8:30am – 5:30pm
  • Wednesday: 8:30am – 5:30pm
  • Thursday: 8:30am – 6:00pm
  • Friday: 8:30am – 5:30pm
  • Saturday: 8:30am – 12pm
  • Sunday: Closed
  • Public Holidays: Closed
  • Closed for Lunch: 1pm – 1:45pm