We encourage patients to have a consultation with their doctor for repeat scripts, so medical care can be reviewed at the same time. Appointments for scripts alone will be bulk billed.
Made at the doctor’s discretion to known patients if appropriate within our normal operating hours when attendance at the surgery maybe physically impossible.
A consultation is required by law to obtain a Medical Certificate.
QUICK CLINIC - NOT RUNNING THROUGH COVID-19 PANDEMIC
Is a 6 minute appointment available on Tuesdays and bulk billed. This is for one issue only, eg. repeat scripts, ongoing referrals. A quick review of test results if your Doctor sees fit.
We recommend you book an appointment in advance, to discuss all test results. Currently there are a few appointment options to do so, telehealth is offered throughout COVID-19, dependant on Medicare requirements. Please speak to reception for more information.
Outside the pandemic, we may not be able to offer phone consults, therefore a standard face-to-face appointment with your doctor will need to be booked. Your doctor will advise if you will receive results in another way.
Non urgent recalls are sent via a secure SMS through HotDoc.
You may leave a message with reception requesting a doctor to return your call. When doctors are consulting they are unable to take telephone calls from patients, but they will return your call as soon as possible which may be at the end of their sessions either at lunchtime or in the evening.
Any requests for scripts/referrals require a standard appointment.
For urgent medical assistance ring 000 or
After Hours: Locum Service 8341 1200 or 13 26 60
Although most problems are best dealt with in consultation, a doctor or nurse is available during normal surgery hours in helping decide if you require an appointment or a return phone call.
Pension Card holders, Health Care card holders and children 15 years and under WILL BE BULK BILLED throughout the week. There is a private fee due for all appointments conducted on a SATURDAY. All payments are to be settled on the day of consultation and we have the facilities to process the medicare rebate on-site.
If you are experiencing financial hardship, please discuss this with your doctor.