Our Conduct Policy

Zero Tolerance

All our nursing and administration staff are trained and dedicated to serving the practitioners consulting from the Centre and their patients with courtesy and respect at all times.

In return, we ask that you and anyone accompanying you to your consultation with your practitioner, to treat our staff and the practitioners we support with the same courtesy and respect.

We have zero tolerance on threatening, aggressive or abusive behaviour including shouting, swearing, aggressive actions/violent behaviour, threats, inappropriate gestures and name calling.

Engaging in such a manner may result in your removal from the Centre, or your practitioner deciding to cease your medical care.

Staff Conduct

All Nursing and Administration staff agree to maintain professionalism and uphold registration standards at all times, complying with practice policies and remain within their legal scope of practice.

Anti-Discrimination Policy

All Nursing and Administration staff at this Practice are expected to treat the practitioners that we support and their patients with respect, courtesy and understanding at all times without discrimination on the basis of sex, age, religion, ethnicity, sexual preference or medical condition.

We support your practitioner by assisting them to facilitate the use of Interpreter Services, advising the use of TIS (Translating and Interpreting Service) on 131 450 to which all practitioners consulting from the Centre are registered. Patients with hearing impairments have accessibility to a free interpreting service through AUSLAN (Australian Sign Language) and can be reached on 1800 246 945.

Facilities for attendees at the Centre with a disability are provided, including a gradient ramp at the front door for easy wheelchair access and appropriately spaced toilet amenities with handrails. We also have a wheelchair on-site if attendees requires assistance.

Consent for Participation in Research

This practitioners that we support occasionally participates in research projects which require personal health data of their patients. All patients approached for participation in research projects will be given explanatory information about the project. If identified patient health information is required, patients must give written consent for their involvement. The practitioners we support and the practice will not release any information without patient’s consent.

Continuing Education + Professional Development

All staff members undertake regular professional development as we strive to maintain a high level of expertise and commitment to ongoing education.

Transferring Medical Records

If you would like us to provide a copy of your medical records to another practice, please sign a request for transfer and provide it to Reception. A copy will be sent by way of a computer disc or health summary. When a patient decides to come to a practitioner consulting from the Centre, a request form is required to be signed which is then sent to the previous practitioner, in order to have their records forwarded to your practitioner.

For more information, see our Privacy Policy.