Patient Information

For URGENT medical assistance, call 000.

Alternatively, outside our opening hours, our after-hours locum service “Doctor Doctor” is available for home visits. They’re contactable on 8341 1200 or 13 26 60.

Although most problems are best dealt with in consultation, our reception team are trained in triage and are here to help; even if you’re unsure, give us a call!

A doctor or nurse may also be available during normal surgery hours in helping decide if you require an appointment or a return phone call.

When arriving to the clinic, please remain in your car and call reception on 9801 7411.
This helps us monitor numbers inside the clinic and assists with infection control purposes by screening patients for symptoms/illness.
If arriving by taxi/public transport please call ahead if possible, so reception can adequately screen without keeping you outside in the cold!

For patients booked in covid clinics, please head straight into the clinic at the scheduled appointment time and check in with reception.

Thank you for helping us keep each other safe + well through these uncertain times.

We welcome new patients to our clinic!
To begin, call reception to book an appointment, then complete a New Patient Form online through HotDoc here, and you’re all done!
Your initial appointment will be booked as a long appointment so your GP can conduct a thorough consultation. Visit our Fees + Appointments page to see if you qualify for bulk billing.

Keep us updated with your current details to ensure you receive our SMS reminders and any important mail gets to you. We won’t spam you, promise.

Unwell with cold/flu or upper respiratory symptoms, but need to see the doctor? We can help!
Although we are keeping cold/flu symptoms out of the clinic, we have ‘cold carpark’ appointments available, book through reception.
Great news - we don’t require a negative covid result prior!

When arriving to the clinic, head to the left of the carpark and you’ll see the yellow bin and three yellow bays. Park here and call reception to notify or your arrival.
The doctor will attend to you when they are ready.

Good News! Telehealth is here to stay!

However there is still a criteria that must be met to qualify for rebatable telehealth appointments.

Some of these include having seen your doctor face-to-face at least once in the last 12 months, children under 12 months, if you’re homeless and if you’re isolating due to a covid-related public health order.

If a CHILD is having a Telehealth appointment, the child MUST be present with the parent - this is a Medicare requirement.

Please speak with reception for more information.

FEES are applicable for TeleHealth consultations - Pensioners and Children under the age of 16 years old will be bulk billed.

FEES are applicable to all patients for Telehealth bookings on Saturday.

We recommend you book an appointment in advance, to discuss all test results. A phone consult may be available, see “Telehealth” bock or speak to reception for more information.

Your doctor will advise if you will receive results in another way.
Non-urgent recalls are sent via a secure SMS through HotDoc.

A consultation is required by law to obtain a Medical Certificate. We encourage all patients to present early in illness as we cannot back-date certificates.

Referrals also require an appointment with the doctor. Please book a standard appointment for these requests, unless multiple concerns are needing to be addressed (in this instance booking a longer appointment is advised).

We encourage patients to have a consultation with their doctor for repeat scripts, so medical care can be reviewed at the same time. Appointments for scripts alone will be bulk billed.
Please remember, doctors reserve the right to refuse to prescribe certain medications if they believe there are sufficient clinical grounds to do so.

Important:
No drugs of addiction will be given at initial visits for new patients.

You may leave a message with reception requesting a doctor to return your call. When doctors are consulting they are unable to take telephone calls from patients, but they will return your call as soon as possible which may be at the end of their sessions either at lunchtime or in the evening.

Any requests for scripts/referrals require a standard appointment. With telehealth options available (subject to criteria), reception can assist in booking this for you.

We are a Private clinic but offer bulk-billing throughout the week for Pension Card holders, Health Care cardholders, DVA and children 15 years and under. All Saturday appointments incur a fee, reduced private fee for all Pension/HCC holders. All payments are to be settled on the day of consultation and we have the facilities to process the Medicare rebate on-site.

If you are experiencing financial hardship, please discuss this with your doctor.

Home Visits are only made at the doctor’s discretion to known patients, if appropriate. These may be within our normal operating hours (unless urgent) when attendance at the surgery may be physically impossible.

We do not offer this as an alternative option to standard appointments.