Our practice primarily works on an appointment basis. Appointments can be made online or by calling the Administration Team. Walk-in patients are welcome however patients with appointments and emergencies are treated with priority.
The Standard Consultation is 15 minutes. Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments. Please consider this when booking online or when calling our centre.
It is a requirement of Tyner Road Medical Centre that all test results are given and discussed in a follow-up appointment with a GP.
Test results may not be given over the phone and it is the responsibility of each patient to book in a follow-up consultation to discuss test results.
Medical Certificates can be provided by your doctor following a consultation, unfortunately they cannot be backdated. Please try to present early in your illness should you require this service.
In keeping with our philosophy of best practice, telephone consultations will not be carried out and patients are encouraged to make an appointment with the Administration Team. If you require nursing advice you may be directed to an experienced practice nurse.
Please ask the Administration Team for a ‘transfer of medical records’ request.
Work cover patients will be treated the same as regular patients. These patients must inform their employer before their first consultation and provide a claim number related to their current case.
Specialists typically require a referral letter from a GP. Please make an appointment with one of our GPs to ask about a referral letter.
We appreciate your compliments and encouragement along with your suggestions on how we can improve our services. If you do experience any problems we would like to hear from you. Health Complaints Commissioner (call 1300 582 113 or visit hcc.vic.gov.au) can assist with facilitation if you need assistance.